Shipping & Returns


Shipping Information

Rates are as follows:

For US and Canada

Ground — by weight starting at $8
Fast 1-2 Days — starting at $45 

For China & HK

Ground — by weight starting at $3

For International

1-4 days by Air - by weight starting at $25


North America & China

We ship by Fedex in North America and SF Express in China.  We do not ship to multiple addresses per order or PO boxes. Orders are processed Monday to Friday.  Weekend orders are processed the following Monday. Orders received after 2pm are processed the following day.

Please hold an extra 1-2 days during peak holiday times.

JUMA reserves the right to refuse shipping to any order for security or credit card fraud reasons.


International orders

We ship by Fedex International for international orders worldwide.  We do not ship to multiple addresses per order or PO boxes. Orders are processed Monday to Friday.  Weekend orders are processed the following Monday. Orders received after 2pm are processed the following day.

Please hold an extra 1-2 days during peak holiday times.

International orders take around 1-4 business days from shipping date to receive. Sometimes due to customs, the shipment may take longer depending on your country.

Please note that all customs and duties charges are paid by receiver and are billed by your local customs department in your country. JUMA can not estimate or cover these charges. All customs and duties charges are due at the time of delivery.

JUMA reserves the right to refuse shipping to any order for security or credit card fraud reasons.

Easy Returns & Exchanges

If you are not completely satisfied with your online purchase you may exchange or refund your item(s). Return requests are to be made within 30 days from the date of delivery. All returns must be authorized prior to shipping and a return authorization number will be issued at this time.  Consent must be granted prior to shipping.

All merchandise must be unworn, unused and in original condition. All original tags must be attached.

jumastudio has the right to refuse return of goods that do not meet our return policy.

In all cases, the customer is responsible for all shipping costs. If you have any questions, please contact us via email at info@jumastudio.com. Please have ONLINE ORDER # and your full name in subject line of email.

Email us at info@jumastudio.com with your return request; please include the reason for your return.

When your return is received, we will credit the same credit card or paypal account from which the original purchase was made. we will process your return as soon as possible but please allow up to 1 week for your refund to be processed and up to two billing cycles for the return to appear on your credit card statement.

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info@jumastudio.com

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if you need another size or if the items are defective or damaged.  If you need to exchange it for the same item, send us an email at info@jumastudio.com for instructions on which address to send it to.

Shipping
To return your product, you should email us at info@jumastudio.com to get the return address and approval.

You will be responsible for paying for your own shipping costs for returning your item.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

JUMA (Jaiene Group Inc) 
Suite 59 - 151 Townsgate Drive, Toronto, ON Canada L4J 8J7